United Parcel Service (UPS)

United Parcel Service (UPS) es un líder logístico mundial, reconocido por sus icónicos camiones marrones. Si bien es famoso por su rápida entrega nacional dentro de los EE. UU., juega un papel crucial en el comercio electrónico internacional, manejando millones de envíos desde China y Europa todos los días.

Para los compradores en línea, UPS a menudo actúa como puente entre continentes. Si elige una opción de envío exprés en sitios como Amazon o AliExpress, UPS maneja el viaje de puerta a puerta. Sin embargo, para envíos económicos, a menudo utilizan UPS Mail Innovations, un servicio híbrido donde UPS transporta el paquete por todo el país pero lo entrega al servicio postal local (USPS) para la entrega final. Este traspaso a menudo causa confusión en las actualizaciones de seguimiento.

Es por eso que confiar únicamente en el sitio oficial puede ser frustrante. Nuestra herramienta de seguimiento universal resuelve esto monitoreando a varios transportistas simultáneamente. Ya sea que su paquete esté atascado en "Etiqueta Creada" en China o acabe de ser entregado a un cartero local, Paquetes de China une los datos para brindarle una vista completa e ininterrumpida de su entrega.

Preguntas Más Frecuentes - Ups

¿Existe Una Forma Alternativa De Rastrear Mi Paquete Internacional De United Parcel Service (Ups)?

Paquetes de China es un servicio universal de seguimiento de paquetes que te permite monitorear envíos de varios servicios de mensajería logística. Recopila actualizaciones del sitio oficial de United Parcel Service (UPS) e integra información de múltiples transportistas para proporcionarte una visión completa del trayecto de tu paquete, ya sea dentro de Estados Unidos de América o internacionalmente.

Una de las características que ofrecemos es nuestro Detector de Fraude. Por ejemplo, si estás esperando un paquete de United Parcel Service (UPS) y sospechas que el número de seguimiento puede ser falso, nuestro sistema lo identificará y te notificará. Esto te permite abordar el problema antes de que se agrave, especialmente en envíos desde Estados Unidos de América hacia otro país.

Si estás involucrado en el comercio electrónico, esto es aún más ventajoso. Paquetes de China cuenta con un Portal para Desarrolladores que te permite integrar herramientas de seguimiento directamente en tu sitio web. Imagina ofrecer a tus clientes actualizaciones detalladas sobre envíos de United Parcel Service (UPS) sin ningún esfuerzo adicional: es una solución beneficiosa tanto para tu negocio como para tus clientes.

¿Es Real El Mensaje De Texto Sobre "Tasas De Aduana"?

UPS cobra con frecuencia aranceles de importación y tarifas de corretaje para envíos internacionales, lo que hace que las estafas de "tarifas impagas" sean particularmente peligrosas. Los estafadores lo saben y envían mensajes de texto (SMS) falsos alegando que su paquete está "retenido en la aduana" para robar los datos de su tarjeta de crédito.

Cómo notar la diferencia

Las solicitudes de pago legítimas de UPS tienen características específicas que las estafas suelen pasar por alto. Antes de pagar, verifique estos tres detalles:

La dirección del enlace: Un enlace real de UPS siempre comenzará con https://www.ups.com o https://go.ups.com. Los estafadores utilizan dominios falsos como ups-delivery-fee.com, package-service.net o enlaces acortados extraños;
El número de seguimiento: Una notificación real generalmente hará referencia a su número de seguimiento "1Z" específico. Los mensajes de estafa a menudo usan una frase genérica de "su paquete" sin identificar de qué paquete están hablando;
La urgencia: Los estafadores amenazan con "devolver el artículo de inmediato" si no paga dentro de las 24 horas. Los procesos aduaneros reales son más lentos y envían facturas oficiales.

La forma más segura de pagar: Nunca pague directamente a través de un enlace de texto si no está seguro. En su lugar, abra el sitio web o la aplicación oficial de UPS e ingrese su número de seguimiento allí. Si realmente se debe una tarifa, la página de seguimiento oficial mostrará un botón claro de "Pay Now" (Pagar ahora). Si el sitio no dice nada sobre una tarifa, el mensaje de texto fue una estafa.

¿Por Qué Mi Paquete Está Atascado En "Etiqueta Creada"?

Si su estado de seguimiento muestra "Etiqueta Creada" (o "Orden procesada: Lista para UPS") y no ha cambiado durante varios días, significa que UPS aún no ha recibido el paquete.

¿Qué está pasando realmente?

Este estado indica que el remitente ha impreso la etiqueta de envío y ha pagado el franqueo electrónicamente. La caja todavía está en el almacén del remitente o está en camino a una instalación de UPS a través de otro transportista.

¿Por qué tarda tanto?

Esto es extremadamente común con los pedidos internacionales (el llamado "dropshipping"):

El vendedor imprime una etiqueta de UPS en el país de destino (por ejemplo, EE. UU.);
El paquete se envía desde China a los EE. UU. a través de carga marítima o aérea (lo que demora entre 5 y 10 días);
Solo cuando el contenedor llega a los EE. UU. y se abre, el paquete individual se entrega a UPS.

Hasta que ocurra esa entrega, UPS no tiene información sobre el paquete. Por lo general, debe esperar de 7 a 10 días para el primer escaneo físico. Si el estado permanece sin cambios después de dos semanas, comuníquese con el vendedor para obtener un reembolso.

¿Qué Es Ups Mail Innovations Y Por Qué Se Detuvo El Seguimiento?

Si su seguimiento dice "UPS Mail Innovations", su paquete se está entregando a través de un servicio económico híbrido. UPS maneja el transporte de larga distancia (la "milla intermedia"), pero no lo entrega en su puerta.

Cómo funciona

Una vez que el paquete llega a su área local, UPS lo entrega al servicio postal local (como USPS en los Estados Unidos) para la entrega final. Es por eso que puede ver un mensaje de estado como "Package transferred to post office" (Paquete transferido a la oficina de correos).

Por qué el seguimiento parece "congelarse"

A menudo surge confusión durante el traspaso entre UPS y la oficina de correos local. Esto es lo que necesita saber:

Nuevo número de seguimiento: Al momento de la entrega, el servicio postal a menudo asigna un nuevo número de seguimiento al paquete. Es posible que deba buscar un "ID de seguimiento del servicio postal" en la página de seguimiento de UPS para continuar siguiendo el artículo;
La "brecha": Puede tomar de 24 a 48 horas para que la oficina de correos local escanee el artículo después de que UPS lo entregue. Durante este tiempo, parece que el paquete se ha perdido, pero simplemente está en un contenedor de clasificación esperando al cartero.

Consejo: Utilice nuestro rastreador universal para estos envíos. Detectamos automáticamente tanto el número de seguimiento de UPS como el número de seguimiento postal local, combinándolos en una sola línea de tiempo para que no pierda de vista su paquete.

¿Cómo Puedo Rastrear Mi Paquete De Ups?

Rastrear un paquete con UPS es simple porque proporcionan algunos de los escaneos más detallados de la industria. Dependiendo de la información que tenga, estas son las mejores formas de localizar su envío.

1. Seguimiento estándar

El método más rápido es utilizar la página oficial de seguimiento de UPS. Necesitará su número de seguimiento, que generalmente comienza con "1Z" seguido de una cadena de números y letras (por ejemplo, 1Z999999999...). Simplemente ingréselo en la barra de búsqueda para ver el estado actual.

2. UPS My Choice

Si realiza pedidos con frecuencia, recomendamos encarecidamente crear una cuenta gratuita de UPS My Choice. Este servicio vincula su dirección particular con su sistema, lo que le permite:

Ver todos los paquetes entrantes automáticamente, incluso si aún no tiene el número de seguimiento;
Recibir alertas proactivas el día antes de la entrega;
Firmar paquetes digitalmente o dar instrucciones para dejarlos con un vecino.

3. Rastrear por número de referencia

A veces, el remitente (especialmente los vendedores de dropshipping) le da un número de pedido pero olvida la identificación de seguimiento. En el sitio web de UPS, puede seleccionar "Rastrear por referencia". Ingrese su número de pedido y el rango de fechas de envío para intentar encontrar el paquete sin el código "1Z".

4. Seguimiento universal con Paquetes de China

Si está rastreando un envío internacional que involucra a varios transportistas (por ejemplo, comenzando con un mensajero local en China y terminando con UPS), use nuestro rastreador de Paquetes de China. Consolidamos los datos de todos los socios logísticos involucrados para mostrarle el viaje completo en un solo lugar.

Tengo Un Problema Con Mi Entrega. ¿Qué Debo Hacer?

Los problemas de entrega son estresantes, pero la mayoría de los problemas con UPS se dividen en tres categorías. Aquí hay una guía paso a paso sobre cómo manejar cada situación.

1. Paquete marcado como "Entregado" pero falta

Si su seguimiento muestra "Delivered" (Entregado) pero no puede encontrar el artículo, no presente una reclamación de inmediato.

Verifique en todas partes: Los conductores de UPS están capacitados para ocultar paquetes para evitar robos. Busque detrás de pilares, puertas de garaje y debajo de los muebles del porche;
Busque un "InfoNotice": Si el conductor no lo encontró, es posible que haya llevado el paquete a un UPS Access Point cercano (una tienda local) para que lo recoja. Su estado de seguimiento generalmente indicará "Delivered to Access Point" (Entregado en un punto de acceso);
Espere 24 horas: A veces, los conductores escanean un paquete como entregado unas horas antes de dejarlo realmente.

2. Paquete dañado

Si su artículo llega roto, debe actuar rápido. No tire el embalaje. UPS puede requerir una inspección física de la caja y los materiales de embalaje. Tome fotos del daño inmediatamente y comuníquese con el remitente.

3. Presentar una reclamación

Si el paquete se pierde o daña realmente, se debe presentar una reclamación. Sin embargo, hay una regla de oro: El remitente debe presentar la reclamación.

¿Por qué? El remitente es quien pagó a UPS y tiene el contrato de seguro. Si lo presenta como destinatario, el proceso suele ser más lento y el pago se envía al remitente de todos modos;
Acción: Comuníquese con la tienda en línea o el vendedor, informe el problema y pídales que inicien el proceso de reclamación de UPS.

Nota sobre los plazos: Las reclamaciones generalmente se resuelven dentro de 8 a 15 días hábiles. Puede pedirle actualizaciones al remitente, ya que ellos recibirán las notificaciones en su panel de control.

¿Cómo Puedo Cambiar La Hora O El Lugar De Entrega De Mi Paquete De Ups?

Si necesita cambiar dónde o cuándo llega su paquete, puede hacerlo fácilmente a través del panel de control de UPS My Choice. Sin embargo, la disponibilidad depende de las restricciones del remitente y del estado actual del paquete.

Guía paso a paso

Iniciar sesión: Inicie sesión en su cuenta de UPS My Choice. Si no tiene una, deberá registrarse para verificar su dirección;
Seleccionar el paquete: Busque el envío en su panel o lista de seguimiento. Haga clic en "Delivery Options" (Opciones de entrega) (a veces etiquetado como "Change Delivery" - Cambiar entrega);
Elegir una opción: Por lo general, puede seleccionar una de las siguientes:
- Entregar en un UPS Access Point: Redirija el paquete a una tienda local (CVS, Michaels, etc.) para una recogida segura. A menudo, esta es la opción más barata o gratuita;
- Entregar en otra dirección: Envíelo a un vecino o a su lugar de trabajo (generalmente requiere una tarifa);
- Reprogramar entrega: Elija una fecha futura específica que le convenga (generalmente requiere una tarifa).

¿Por qué no puedo cambiar mi entrega?

Si el botón "Delivery Options" (Opciones de entrega) está atenuado o falta, significa que no puede cambiar la entrega. Esto sucede por dos razones:

Restricción del remitente: El vendedor (remitente) ha bloqueado los cambios por razones de seguridad para evitar fraudes;
Demasiado tarde: El paquete ya está "Out for Delivery" (En reparto) en el camión. En esta etapa, el conductor no puede recibir nuevas instrucciones.

Para obtener una lista completa de tarifas y reglas, puede consultar la guía oficial de Cambio de entrega de UPS.

Tiempo De Entrega Promedio Ups

0-1 Días

14%

2-3 Días

25%

4-5 Días

22%

6-7 Días

19%

8-9 Días

10+ Días

13%

Tiempo de entrega para el transportista UPS, dependiendo del país de destino.

Estados Unidos de América 5 Días
Reino Unido de Gran Bretaña e Irlanda del Norte 7 Días
Canadá 7 Días
República de Polonia 8 Días
República Federal de Alemania 11 Días
Mancomunidad de Australia 9 Días
República de Irlanda 13 Días
Países Bajos 6 Días
República Italiana 6 Días
República francés 6 Días
Malasia 10 Días
República de Austria 4 Días
Reino de España 8 Días
Rumania 15 Días
República Portuguesa 25 Días
Japón 5 Días
República de Singapur 6 Días
Reino de Dinamarca 12 Días
Reino de Suecia 9 Días
Reino de Bélgica 9 Días
Estado de Israel 6 Días
República de Finlandia 9 Días
República Federativa del Brasil 9 Días
Hong Kong Región Administrativa Especial de la República Popular China 6 Días
Hungría 5 Días
Reino de Marruecos 12 Días
Confederación Suiza 5 Días
República Helénica 9 Días
Estados Unidos Mexicanos 9 Días
República de Lituania 10 Días
Asociado de Puerto Rico 5 Días
República Checa 6 Días
Reino de Arabia Saudita 10 Días
República de las Filipinas 8 Días
Reino de Noruega 7 Días
nueva Zelanda 10 Días
República de Eslovenia 4 Días
República Eslovaca 10 Días
Emiratos Árabes Unidos 5 Días
República de Croacia 5 Días
República de Corea 5 Días
República de Bulgaria 11 Días
Estado de Kuwait 9 Días
Estado de Qatar 8 Días
República Popular de China 17 Días
Gran Ducado de Luxemburgo 3 Días
República de China en Taiwán 6 Días
República de la India 10 Días
República de Letonia 12 Días
República de Estonia 12 Días
Federación de Rusia 13 Días
República de Indonesia 9 Días
Reino de Tailandia 6 Días
República de Sudáfrica 14 Días
República de Chipre 4 Días
República Árabe de Egipto 4 Días
República de Turquía 10 Días
República de Cabo Verde 23 Días
República de Malta 5 Días
República de Moldova 5 Días
República Socialista de Vietnam 4 Días
República Argelina Democrática y Popular 7 Días
República de Kazajstán 9 Días

UPS Estados De Seguimiento De Paquetes

En tránsito

Shipper created a label, UPS has not received the package yet.
Departed from Facility
Arrived at Facility
Your package is on the way
Processing at UPS Facility
Out For Delivery Today
Warehouse Scan
Loaded on Delivery Vehicle
Import Scan
Export Scan
Package departed international carrier facility
Import C.O.D. (ICOD) charges have been paid or billed.
Voided Information Received
Out For Delivery
Package arrived at international carrier
Drop-Off
Pickup Scan
UPS is preparing your package for clearance. We will notify you if additional information is needed.
Your package has cleared customs and is on the way.
Departed UPS Facility
Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS.
Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
Your package is pending release from a Government Agency. Once they release it, your package will be on its way.
In Transit to UPS Mail Innovations
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
Package arrived at foreign customs office
The package is at the clearing agency awaiting final release.
The package will be forwarded to a UPS facility in the destination city.
UPS has received the information needed to submit your package for clearance.
The delivery date has been rescheduled as the receiver requested.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.
Your package has been released by the government agency.
Your package will be delivered one business day later than expected.
Order information received
Your delivery change to a UPS Access Point™ is in progress. Check back later for updates.
Electronic Shipment Information Received for Package by international carrier
Package cleared by foreign customs office
Package delivered by local post office.
Your package is in transit.
We are experiencing transit delays. We will deliver your package as soon as possible.
Your delivery will be rescheduled.
Your package will be delivered on the next available delivery day in your area.
The package has been rescheduled for a future delivery date.
Package is in transit to a UPS facility
Your package is prepared for clearance.
Your package is in transit. We're updating plans to schedule your delivery. / Delivery will be delayed by one business day.
Confirmed Arrival
Package processed
Package received for processing
Out for delivery
Received by the local post office
Departure Scan
Your package has been transferred to the post office and will be delivered in approximately 1-2 days.
Received into UPS possession
Your package was processed at our facility.
Received by Agent Export Processing Site. Preparing for final mile delivery.
We received a request from the receiver to reschedule the delivery.
Depature Scan: Enroute to USPS
Cleared Customs
The receiver has moved. We're attempting to obtain a new delivery address for this receiver.
Delivery to a UPS Access Point™ location is pending.
Confirmed International Departure
Order Processed: In Transit to UPS
Package processed by international carrier
The address has been updated as the receiver requested.
Some additional transit time is required since the receiver is located in a remote area.
Arrived at USPS Facility
The package has been redirected and forwarded to the delivery center.
A UPS Mobile shipment was created and is linked to this tracking number.
Out for Delivery
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We've requested that the receiver contact us.
Your package is in transit. We're updating plans to schedule your delivery.
The service selected is not available to this destination address. This has delayed delivery. / Your package is on the way
Delivery instructions have been provided by the receiver.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / Your package is on the way
We've updated the delivery address as requested by the receiver.
Departed USPS Facility
Your delivery has been rescheduled. Your package will be held until the delivery date requested.
Arrival Scan
Arrived at UPS Facility
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We're unable to deliver your package on schedule.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package will be returned to the sender.
The receiver has moved. We will deliver the package to the receiver's new address.
Order Shipped
Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / We've contacted the receiver.
A new tracking number was assigned to this package. Use the new tracking number for status updates.
Your package has cleared customs and will be placed on the next available departure.
Package transferred to post office
Shipper created a label, Roadie has not received the package yet.
Your package is in transit. We're updating plans to schedule your delivery. / Your delivery will be rescheduled.
Your package was cleared after the scheduled transport departure. We will reschedule for the next available departure. / Delivery will be delayed by one business day.
Scheduled for delivery today.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package is at the clearing agency awaiting final release.
Your package was processed at our facility. / The package will be forwarded to a UPS facility in the destination city.
We received an additional request to change the delivery of this package. The request is in progress. / The package will be returned to the sender.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / Your package is on the way
Docs Received from Shipper
The address was changed as the receiver requested.
As requested by the sender, the delivery change for this package was completed.
Your package has been released by the Government Agency and is on the way.
Shipment Delivered to USPS, Package Acceptance Pending
Delivery has been rescheduled due to holiday closures.
The information requested has been obtained and the hold has been resolved. Shipment is now in transit.
The receiver requested an alternate delivery address. The request is in progress.
Your UPS SurePost package was delivered to an Agent for final delivery.
The recovery intercept was successfully completed. / The address was corrected.
The delivery address has been updated and your package is on its way.
The receiver requested a temporary change to the delivery address.
Your package arrived late to the destination city. You should expect at least one business day delay.

Entregado

Delivered
Your investigation has been closed with a proof of delivery.

Alerta

The package remains at the UPS Access Point™ location and is reaching the maximum days allowed to be held.
Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day.
A claim has been issued to the sender for your package. Please contact the sender for more information.
A late flight has caused a delay. We will update the delivery date as soon as possible.
Import charges are due for this package. Select Pay Now (where available) or pay at delivery.
The receiver was not available for delivery. We'll make a second attempt the next business day.
We’re sorry your package was delayed. We are adjusting delivery plans as quickly as possible.
Due to weather, your package is delayed by one business day.
This package is being held for a future delivery date.
We were unable to dispatch the trailer on time. This may cause a delay. / Delivery will be delayed by one business day.
We've begun an investigation to locate the package.
Delivery will be delayed by one business day.
We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
Your package is with a non-UPS broker, contact the non-UPS broker for additional information.
Severe weather conditions have delayed delivery.
The package is being held for a future delivery date. We'll attempt to deliver on the date requested.
Your package may be delayed due to a required x-ray inspection. / Your package is on the way
We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination.
Your delivery has been delayed by one business day.
Due to operating conditions, your package may be delayed.
The receiver was not available at the time of the final delivery attempt.
The driver was unable to collect funds on the final delivery attempt. / We'll contact the sender or receiver about this delivery.
We missed you again. A final attempt will be made the next business day.
Your package was not received at the UPS facility as originally scheduled. There may be a delivery delay.
We are trying to get the security access our driver needs for this delivery.
We tried to deliver to the business, but it was closed. A second attempt will be made the next business day.
Package delivery was attempted
We were unable to deliver your package. It's on the way to a secure UPS Access Point™ location for pick up.
The maximum days to hold the package at the UPS Access Point™ location expired. The package will be returned.
Uncontrollable events have delayed delivery. We are adjusting delivery plans as quickly as possible. Please check back on the next business day for updates.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible.
The service selected is not available to this destination address. This has delayed delivery.
Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.
The receiving business was closed. We'll attempt to deliver the package the next business day.
An investigation has been opened for your lost package.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information.
The package was given to UPS after the cutoff time and the delivery date may be impacted.
The receiving business was closed and delivery has been rescheduled for the next business day.
The receiver was not available at the time of the final delivery attempt. / We'll contact the sender or receiver about this delivery.
The driver was not able to receive payment. A final attempt will be made the next business day.
The investigation has been closed. We were unable to contact the receiver.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
The address is incomplete. This may delay delivery. We're attempting to update the address.
An emergency situation or severe weather condition has delayed delivery. / Your delivery will be rescheduled.
Incomplete address information may delay delivery. We are attempting to update this information.
A non-UPS labor dispute has delayed delivery by one business day.
Requested delivery change cannot be completed. The package will be delivered as previously scheduled.
All merchandise is missing and the empty carton was discarded. UPS will notify the sender.
We've missed the scheduled transfer time. This may cause a delay.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information.
At the receiver's request, the UPS My Choice delivery change option was modified. / The request for this package was cancelled.
The driver was unable to collect funds on the final delivery attempt.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery will be rescheduled.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / The information requested has been obtained and the hold has been resolved.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery has been rescheduled for the next business day.
As requested by the sender, the package is being returned. Contact the sender for additional information. / The package will be returned to the sender.
Your package may be delayed due to a required x-ray inspection.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Delivery will be delayed by one business day.
We were unable to deliver your package. It's on the way to a UPS Access Point™ location next business day for pick up.
The C.O.D. amount is missing from the label. We're attempting to update this information.
A missing commercial invoice is causing a delay. We are working to obtain this information.
The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
Package delivery was missed due to an incorrect address
We've corrected the street number, and the package is on its way to the updated address.
The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
A missing commercial invoice is causing a delay. We are working to obtain this information. / The package will be returned to the sender.
A late flight has caused a delay. Your package will be delayed by one business day.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible. / Your delivery has been rescheduled for the next business day.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your package is on the way
The entire shipment was not delivered.
We're unable to contact the receiver.
We were unable to dispatch the trailer on time. This may cause a delay.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
Package was incorrectly sorted to the wrong destination
A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
We're unable to deliver your package on schedule.
The receiver was not available at the time of the second delivery attempt. A final attempt will be made.
Your package cannot be delivered to a P.O. box. We're attempting to obtain an alternate delivery address. / Your delivery will be rescheduled.
We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the results.
The receiver was not available at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
Due to operating conditions, your package may be delayed. / Your delivery will be rescheduled.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
We tried to deliver to the business again, but it was closed. A final attempt will be made the next business day.
Your package has been delayed due to an export gateway hold. / We're unable to deliver your package on schedule.
We've incorrectly sorted this package which may cause a delay.
After the delivery was made, the package was reported as damaged. / UPS will follow-up with the sender.
Your package was damaged in transit. We will notify the sender with details.
A late UPS trailer arrival has delayed delivery by one business day.
Your package is delayed. Check back later for delivery updates.
The address is incomplete. This may delay delivery. We're attempting to update the address. / The address was corrected.
Import C.O.D. (ICOD) charges are due for this package. Online payment required at ups.com.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
The receiving business was closed at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
The delivery address is incomplete. We are working to correct this issue and your delivery will be rescheduled.
The receiver was not available at the time of the final delivery attempt. / Your delivery has been rescheduled for the next business day.
The street number is incorrect. This may delay delivery. We're attempting to update the address.
Delivery may be delayed due to an incomplete address. We are working to update the address.
A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible.
The receiver was not available at the time of the final delivery attempt. / We sent the package to UPS Lost and Found.
A non-UPS labor dispute has delayed delivery. We're working to deliver your package as quickly as possible.
We tried to deliver your package, but we were unable to collect funds. We'll try again on the next business day.
The receiver will only accept delivery during certain hours. We're adjusting delivery plans as quickly as possible. / The package will be returned to the sender.
Previous local labor dispute has caused delays. Recovery efforts are under way to deliver your pkg as soon as possible. / Delivery will be delayed by one business day.
The delivery address was incorrect, but the issue has been resolved. Your delivery has been rescheduled.
The driver was unable to collect funds on the final delivery attempt. / The package will be returned to the sender.
A required security check has delayed delivery.
Shipment on Hold
Your delivery will be rescheduled due to a missed aircraft transfer. We will update the delivery date as soon as possible.
Directions to the address are required to complete delivery. We are attempting to update this information.

Recoger

Delivered to UPS Access Point™ location and awaiting customer pickup.
Delivered to UPS Access Point™
The package will be delivered to the recipient’s preferred UPS Access Point™ location.
Package requires pickup from post office
Package picked-up by agent at post office
The package will be delivered to the UPS Access Point™ location requested by the receiver.
A delivery change has been completed and your shipment will be forwarded to a UPS Access Point™.
The receiver requested this package to be held for pickup at the UPS facility.

No entregado

The receiver refused the delivery. UPS will contact the sender for further instructions.
UPS has returned your package to the sender.
The package was refused by the receiver and will be returned to the sender.
The package was not picked up at the UPS Access Point™ location by the expiration date and is being returned to sender.
We've received a request from the sender to return the package.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / The package will be returned to the sender.
We were unable to obtain a correct address for the receiver, package will be returned to the sender.
International carrier is preparing package return
The receiver does not want the product and refused the delivery.
Your package was returned to the import site and is awaiting clearance. / The address was corrected.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. / The package will be returned to the sender.
A UPS My Choice delivery change was requested for this package. / The package will be returned to the sender.
The package is being returned to the sender because the receiver refused delivery.